17 cities, every figure sourced

Water Hardness by City, From Each Utility's Own Report

Water hardness is not regulated by the EPA. It is on no federal list, primary or secondary, and no utility is required to publish it. So we went and looked in all seventeen cities on this tour, using only each water system's own published report or its own website. Here is what is actually there, and what is not.

17
Cities checked, utility by utility
2
Publish no hardness figure at all
4
Publish it somewhere other than the annual report
1
Publishes two different numbers on its own site

The finding

There Is No Standard Way To Publish This, And That Is The Story

Hardness has no maximum contaminant level, because it is not a health concern. It appears on neither the primary nor the secondary drinking water regulations. A utility that publishes it is volunteering it, and a utility that does not is breaking no rule.

What that produces, across seventeen cities, is seventeen different answers to a question you would expect to have one shape.

Some print it in the annual water quality report with a range and an average. Some leave it out of the report entirely and put it on a web page with no date on it. One publishes forty-one values by ZIP code. One publishes a figure for fall and winter and openly declines to give one for summer. One has a page titled Water Hardness that loads with nothing on it. Two publish nothing anywhere.

None of them are doing anything wrong. That is the point worth taking away. The absence is not a gap in the paperwork, it is a gap in the regulation, and knowing that is more useful than any single number on this page.

The table

All Seventeen Cities

Every figure below is what that utility itself publishes. Where the utility printed only one unit, the second is calculated and marked, using 17.1 mg/L per grain. Classifications use the US Geological Survey bands.

City Water system Year Hardness as published Classification
Austin, TX Austin Water 2025 70 to 126 ppm (4.1 to 7.4 gpg), average 93 (5.4) Moderately hard to hard
Atlanta, GA City of Atlanta Department of Watershed Management 2025 NOT PUBLISHED Unknown
Carlsbad, CA Carlsbad MWD, Olivenhain MWD, Vallecitos WD 2025 3.5 to 13.5 gpg depending on the desalination blend Soft to very hard
Chicago, IL Chicago Department of Water Management 2018 page 130 to 150 mg/L (7.6 to 8.8 gpg) Hard
Dallas, TX City of Dallas Water Utilities 2023 120 to 155 mg/L (7.0 to 9.1 gpg) Moderately hard to hard
Houston, TX Houston Water, City of Houston Public Works (Main System) 2025 43.5 to 229 ppm, average 135.5 Soft to very hard
Jacksonville, FL JEA Undated 120 to 372 ppm (7 to 22 gpg), published by ZIP code Moderately hard to very hard
Las Vegas, NV Las Vegas Valley Water District 2025 report and undated page 280 ppm (16 gpg) in the report, 291 ppm (17 gpg) on the facts page Very hard
Los Angeles, CA Los Angeles Department of Water and Power 2025 by source, 2022 by area 103 to 236 mg/L by source, 2025. 8.6 to 16.3 gpg by area, 2022 Moderately hard to very hard
New Orleans, LA Sewerage and Water Board of New Orleans 2025 NOT PUBLISHED Unknown
Omaha, NE Metropolitan Utilities District Undated About 170 mg/L (10 gpg), lime softened Hard
Orlando, FL Orlando Utilities Commission Undated 129 ppm (7 gpg) average Hard
Phoenix, AZ City of Phoenix Water Services Department 2025 172 to 302 ppm (10 to 17.6 gpg) Hard to very hard
Reno, NV Truckee Meadows Water Authority Undated 3 to 4 gpg (50 to 68 mg/L), fall and winter only Soft to moderately hard
San Antonio, TX San Antonio Water System Undated 15 to 20 gpg (257 to 342 mg/L, calculated) Very hard
San Diego, CA City of San Diego Public Utilities Department 2025 237 to 243 ppm (13.8 to 14.2 gpg) by plant. Purchased water 145 ppm (8.5) Hard to very hard
Tampa, FL Tampa Water Department 2025 211 mg/L (12.3 gpg) annual average. 140 to 300 ppm seasonally Very hard

Where a city is served by more than one water system, or by more than one treatment plant with different water, the table gives the main system and the detail is below. A figure marked undated is one the utility publishes without stating a sampling year. Those are typical-value statements, not measured annual results, and they should be read that way. The Dallas figure comes from a December 2023 City of Dallas memo to a council committee, not the annual report. In Roger Wakefield’s own field tests in Dallas homes, readings typically run 8 to 12 gpg.

The ones that do not fit a table

Four Cities Where The Answer Is More Interesting Than A Number

Las Vegas, Nevada

The utility publishes two different numbers on its own website

The Las Vegas Valley Water District's facts page, under the heading "How hard is our water?", says the hardness is 291 parts per million or 17 grains per gallon. Further down that same page, under home treatment systems, it says 280 parts per million or 16 grains per gallon. The 280 figure is the one that matches their current annual report, where it appears as a tip for setting a water softener rather than as a tested result in the contaminant table.

Both are published by the utility. Neither is wrong. If you are sizing equipment off one of them, it is worth knowing the other exists. And note that North Las Vegas and Henderson are separate water systems with different water, so neither figure applies to them.

Los Angeles, California

Two datasets that disagree, four years apart

LADWP publishes current hardness by source: the Los Angeles Aqueduct Filtration Plant at 103 mg/L, the well fields at 115 and 116, and the three Metropolitan Water District plants between 140 and 236, all 2025.

It separately publishes hardness by named area of the city, which is the only version a homeowner can actually use and the only one given in grains per gallon: San Fernando Valley and Western LA at 8.6 gpg, Silver Lake through South LA at 9.8, Eastern LA and the Harbor at 16.3. LADWP labels that table "from 2022" itself, and the gap matters: the Northern Combined Wells averaged 230 mg/L in 2022 and 115 mg/L in 2025.

So the usable version is four years old and the current version cannot be mapped to a neighbourhood without doing the translation yourself. LADWP says so plainly: hardness varies greatly across the city, and most areas can receive any of the supplies during repairs or unusual events.

Jacksonville, Florida

Forty-one values, one per ZIP code

JEA does not publish a citywide figure. It publishes a table of forty-one ZIP codes with hardness in both parts per million and grains per gallon, plus a hardness classification for each. The spread runs from 120 ppm, 7 grains, in 32234 up to 372 ppm, 22 grains, in 32081. In between: 32202 at 239 ppm, 32210 at 194, 32216 at 341.

JEA explains why, and the explanation is the useful part: each value is the average of the wells serving that plant, and hardness is highest around St Johns Forest and lowest around Cecil Commerce. It is the most honest treatment of hardness on this list, and JEA never states which year the sampling comes from.

Reno, Nevada

The utility declines, and explains why

Truckee Meadows Water Authority publishes no hardness figure in its annual report. Its FAQ says, verbatim: "TMWA typically does not test individual homes for hardness concentrations. Your water's hardness varies considerably depending upon whether or not you live near a production well and what time of year it is. In the summer you could be getting a blend of surface and well water. In the fall and winter you're receiving mostly treated surface water which would have a typical hardness between 3 to 4 grains."

There is no published summer figure. That is not an oversight. It is a utility refusing to give a single number for something that genuinely is not a single number, which is more useful than a tidy average would have been.

The absent ones

Two Cities Publish Nothing At All

New Orleans, Louisiana

Sewerage and Water Board of New Orleans

No hardness figure appears in the 2025 Consumer Confidence Report, the 2022 report, the drinking water quality pages, the customer FAQ, or the document index. The only mention of the word anywhere is a description of the treatment process: hardness is monitored so that chemical dosages can be adjusted. No value is attached to it.

New Orleans runs two separate systems, Carrollton on the East Bank and Algiers on the West Bank, both drawing from the Mississippi. Neither has a published figure.

Atlanta, Georgia

City of Atlanta Department of Watershed Management

The 2025 and 2024 water quality reports contain no hardness data. The words hardness, grains, calcium and magnesium do not appear in either document. The data tables cover fluoride, nitrate, total organic carbon, turbidity, chlorine, coliform, disinfection byproducts, lead, copper and four PFAS compounds, and stop there. A search of the department's own website for "hardness" returns nothing found.

One detail worth noting for anyone trying to check this themselves: Atlanta hosts its annual water quality reports on Google Drive rather than on its own domain.

If you live in either city and someone quotes you a hardness number for your water, ask them where it came from. It did not come from your utility, because your utility has not published one.

Reading the numbers

What Counts As Hard

These are the US Geological Survey bands, measured as calcium carbonate. One grain per gallon equals 17.1 mg/L.

Soft
0 to 60 mg/L
0 to 3.5 gpg
Moderately hard
61 to 120 mg/L
3.6 to 7.0 gpg
Hard
121 to 180 mg/L
7.1 to 10.5 gpg
Very hard
Above 180 mg/L
Above 10.5 gpg

Hardness is not a health problem and this page is not going to pretend it is. It is dissolved calcium and magnesium, and what it costs you is money rather than health. Soap and detergent work harder for the same result. Scale builds inside the water heater and anything else that heats water. Equipment wears out earlier than it should.

The clearest published measurement of that cost comes from Pacific Northwest National Laboratory, which recorded tankless gas water heater efficiency falling from 80% to 72% in 1.6 years on hard water. The same report, citing New Mexico State University, puts appliance life 25% to 40% longer where scale is prevented.

Widder and Baechler, PNNL-22921, Pacific Northwest National Laboratory, 2013.

That is a real cost and it is worth solving. It is not a reason to be frightened of your tap.

Do it yourself

How To Find Your Own City's Figure

For one city this takes about ten minutes, and the method is the same one taught on day one of the class.

Find out who actually supplies your water

Not your city, your water system. They are often different, and a metro area can have a dozen. The name is on your water bill. Large cities frequently run several systems with genuinely different water, as Houston does with six.

Open their most recent water quality report

Every community water system has to publish one every year. Search the utility's own site for Consumer Confidence Report or Water Quality Report. Use the utility's own site, never a directory that aggregates this.

If hardness is not in it, look on the website separately

This is the step most people skip, and it is where four of these seventeen cities keep their figure. Check the water quality page, the FAQ, and any page about softeners. San Antonio, Orlando, Chicago and Reno all publish outside the report.

If it is nowhere, that is your answer

Two of seventeen publish nothing. If your utility is one of them, no number you find anywhere else came from them. At that point the only figure that means anything is a test in your own house.

Questions

Common Questions About Water Hardness

Why is water hardness not in my water quality report?

Because it is not regulated. Hardness has no maximum contaminant level and appears on neither the primary nor the secondary drinking water regulations, so no utility is required to test for it or report it. A utility that publishes hardness is volunteering the information. Of the seventeen cities on this page, four publish it somewhere other than the annual report and two do not publish it at all.

Is hard water bad for you?

Hardness is dissolved calcium and magnesium, and it is not classed as a health concern, which is exactly why it is unregulated. What it costs you is money. Soap and detergent work harder for the same result, scale builds inside water heaters and any appliance that heats water, and equipment reaches the end of its life earlier than it should. That is a cost problem worth solving on its own terms, without dressing it up as a health risk.

What is considered hard water?

The US Geological Survey bands are: soft up to 60 mg/L, moderately hard from 61 to 120, hard from 121 to 180, and very hard above 180, all measured as calcium carbonate. In grains per gallon that is soft up to 3.5, moderately hard to 7.0, hard to 10.5, and very hard above 10.5. One grain per gallon equals 17.1 mg/L.

How do I convert mg/L of hardness to grains per gallon?

Divide by 17.1. A utility reporting 171 mg/L is reporting 10 grains per gallon. Many utilities print both, and where one on this page printed only a single unit, the converted figure is marked as calculated rather than presented as something the utility published.

Can one city have more than one hardness figure?

Frequently, and it is one of the most misunderstood things about water. Houston's own report carries six separate water systems. San Diego publishes different figures for each of three treatment plants and says the service areas overlap. Jacksonville publishes forty-one values by ZIP code. Los Angeles says most of the city can receive any of its supplies during repairs. A single citywide number is often an average of things that are not the same.

My utility publishes no hardness figure. How do I find out?

Test it. If the utility does not publish one, no figure quoted to you came from them, and hardness is one of the easiest things to measure in a house. It is also worth knowing that a utility report describes water leaving the plant and travelling through the mains, not water arriving at your tap, so even where a figure is published, the test in your kitchen is the one that answers the question.

The plumber who can read the report wins the kitchen

Not by knowing more chemistry. By being the only person in the house who can show the homeowner what their own utility publishes, what it leaves out, and why the gap is there.